• Oversee the overall performance customer service team that interface with customers operation.
• Being able to influence and direct their work towards customer satisfaction.
• Look for continuous methods of improving the overall operation, by recommending negotiating and implementing the necessary action plan.
• Manage customer registering, activating, forcing invoice, and welcoming call
• Plan, train & review teamwork who respond for providing customer service and cashier functions
• Manage and responsible for accurate cash collection in his/her design area
• Maintain a pleasant helpful relationship with customers and co-workers.
• Handle and resolve customer complaints and respond promptly to customer inquiries
• Review and check work of subordinates such as reports, records, and applications for accuracy and content and correct the errors
• Make recommendations to manage concerning staff and improvement of procedures
• Coordinates and leads staff meetings to clarify processes; creates uniform work habits
• Manage the work of office, administrative, and CSV /Cashier teams to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems
• Manage of receptionist who performs various administrative tasks, including answering telephones and giving information to the public and customers
• Staff recruitment and appraisals
• Initiate customer's survey and service activation process

• In-depth knowledge of customer service principles and practices
• Able to develop positive working relationships with people at all levels.
• Experience of complaint resolution and feedback response either by phone or face to face
• Experience of dealing effectively with challenging and concerned customer
• High standard of product knowledge, Supervisory experience, Communication skills, Problem analysis & problem-solving, Decision-making, Planning and organizing, Good organizational and prioritizing skills, Proficiency in MS Office applications.